Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard shipping timeframe for furniture?
Most of our home furniture items are processed within 2-3 business days and delivered within 7-14 business days, depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, SUENO offers premium white-glove delivery for an additional fee, which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is a core value at SUENO. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and ethical.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your SUENO account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna to help you create your dream home now and pay over time.